A person and his spouse needed to spend $900 attempting to get to Las Vegas after American Airlines rerouted and canceled their flight. The most audacious a part of the debacle? American Airlines gave them $67 per ticket as compensation, barely protecting their total prices.

In a video with over 7,000 views, Jason Fritz, a customer support skilled and TikToker, defined how a deliberate journey to see Falling In Reverse in Las Vegas was upended by unhealthy climate and poor airline administration.

“A few months back [my wife and I found out] that Falling in Reverse was going on tour and they had Slaughter to Prevail opening [for them]. We’re pretty hyped about that. Falling in Reverse is one of our favorite bands, and Ronnie [Radke] is our favorite,” Fritz mentioned firstly of his video.

Fritz defined that they bought “diamond VIP tickets,” a special day because the couple hardly ever splurged on live performance experiences. “There was special merch. You get early entry. We had pit passes, the whole nine yards, and spent over $650 on this,” he mentioned.

They flew out as a result of Radke, the lead singer for Falling In Reverse, is from Las Vegas. “This show is gonna kill. Right? So we [picked] this one and we planned a weekend around it,” Fritz added.

A Delayed American Airlines Flight to Vegas

Their flight with American Airlines was scheduled to go away Tulsa that morning, with a connecting flight to Phoenix, arriving in Vegas round 2:30 p.m., leaving them hours to get to the live performance.

Then, they had been delayed for 4 hours in Tulsa. “They didn’t have a crew,” Fritz mentioned. “We overheard the staff saying they didn’t have a pilot. They didn’t know why.”

The crew defined that they’d have sufficient time to make their connecting flight to Phoenix, as they’d a four-hour layover, nevertheless it was slicing it extremely shut. “On our way to Phoenix, we’re just kind of holding our breath, you know, hoping that nothing else happens… Shortly before we land in Phoenix, they tell us that there’s a storm and they’re gonna send us to Palm Springs,” Fritz defined.

According to a steward conversant in their plans, nobody might fly into Phoenix. He mentioned they’d cease and refuel the aircraft, permitting passengers to get proper again on. “It won’t be long,” Fritz recounted the steward promising.

When they landed in Palm Springs, they had been in for a shock. After chatting with an attendant on the counter, they realized they could get caught once more. “An hour and a half later, they come over the loudspeaker. ‘All flights have been canceled. Sorry. Go see the ticketing booth.’ So naturally we’re [expletive],” Fritz mentioned.

How American Airlines Handled the Couple’s Predicament

According to Fritz, American Airlines “couldn’t care less” about his predicament. The finest they might do was put Fritz and his spouse on standby for a flight the following morning. He tried to clarify that they had been additionally going to the Sphere to see The Wizard of Oz, which they’d miss in the event that they didn’t go away that day. “They said, ‘Sorry, nothing we can do. Next,’” Fritz mentioned exasperatedly.

They then needed to discover a rental automotive on the Palm Springs airport and drive greater than 4 hours to Las Vegas by way of a terrifying storm.

“We got there safely. We still had fun and did our thing. But it was very… It was very disappointing to miss this concert and to be treated like we’re not a [customer]. I’m in customer service, an that’s not how you treat people,” Fritz mentioned.

Fritz reached out to American Airlines for compensation, however they solely obtained $67. Considering the missed live performance, the rental, and the missed flight, they spent $900.

“You’re living in a dream world, American [Airlines]. This has happened to my daughter [too], She was stranded in Mexico,” Fritz mentioned. “Everybody we’ve told [about] this, they’ve said they’ve had the same problem with American Airlines, so obviously they have some issues,” he added.

Viewers React to the Man’s American Airlines Experience

While most had been empathetic to Fritz’s state of affairs, some commenters thought it was “crazy” that the person booked a flight the day of for an event he and his spouse deliberate to attend. 

Many folks criticized Fritz inserting blame on American Airlines for lacking the live performance. One commenter wrote, “I understand it could have been handled better but how was [you] missing the concert American’s fault? The flight was cancelled due to a storm and it was not safe to fly.” 

Another added, “Personally I wouldn’t travel on the day of an event that was that big a deal to me. And it sounds like you experienced a terrible storm. Airlines are not responsible for weather related issues. I’m surprised you [got] anything at all.” Fritz preferred the remark, probably agreeing with the sentiment within the aftermath. 

Finally, one individual bluntly mentioned, “Nah, this is on you. [Never] travel day of.” 

All hip hop has reached out to Fritz through TikTook direct message for extra info. We’ve additionally despatched a message to American Airlines to see if it has any remark. We’ll let you realize if both get together responds.

@jasonfritz8 Let’s maintain American Airlines accountable! @Fritz Shenanigans @American Airlines @ronnieradke @Slaughter To Prevail #tiktok #fyp #foryoupage #vacations music/original-sound-7556667539091295031?refer=embed”>♬ authentic sound – Jason Fritz

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