Birmingham metro space Realtor Paul Decarlo (@soldbydecarlo) not too long ago posted a TikTok video detailing his disappointment together with his incapability to acquire a brand new drill on account of Lowe’s guarantee coverage.

“Well, I’m disappointed at Lowe’s,” Decarlo begins. “People, you need to keep your receipts because the Kobalt brand, which is a Lowe’s brand—Kobalt’s owned by Lowe’s—has a 5-year warranty on the tool, [3-year warranty] on the battery.”

Decarlo explains, “I’ve got this Kobalt drill with the date, serial number, and so forth. And they’re able to identify the store that was purchased in, where it was purchased, and it is [within the warranty] period. But it is not accepted without a receipt at Lowe’s, unfortunately.”

Lowe’s Warranty Policy Requires Paper Receipts?

Of course, retaining observe of paper receipts is a job in itself. One particular person within the feedback joked, “Oh, you mean that paper with the disappearing ink??” Others famous that utilizing the app or retailer card may need saved this data.

“If you use My Lowe’s or Lowe’s credit card you don’t need a receipt,” stated one commenter. “That’s why you use the app, it keeps track of all your purchases,” commented one other. “Also if you link your credit card to your email, you will always get an email receipt if you choose both physical and digital receipt.”

One particular person really helpful taking the additional step. “This is why you register it and upload your receipt online with Kobalt,” they stated.

Valid Proof of Purchase

A rundown of the method is comparatively simple. At some level, Decarlo bought the Kobalt 24-volt 1/2-in. Keyless Brushless Cordless Drill, together with the battery and gentle bag, at a Lowe’s in Hoover, AL. The gadgets got here with the guarantee.

According to Lowe’s warranty policy, it would substitute drills that meet this standards without cost. But right here’s the caveat: You want a sound proof of buy, i.e. a receipt. As commenters famous, there are a number of methods of maintaining your receipts digitally.

On some message boards, prospects recall the corporate as soon as employed a “no questions asked” coverage, which ended round 2019. Decarlo and different shoppers assume requiring a bodily receipt for guarantee claims is extraordinarily petty and pointless. Especially since Lowe’s can confirm all purchases digitally. It presents a transparent hole that frustrates prospects and contradicts the model’s alleged “hassle-free” guarantee advertising.

All hip hop reached out to @soldbydecarlo for remark.

@itsbrandonmarlo if #thrifting at @Goodwill Industries Intl. hasn’t felt the identical in just a few years, it’s as a result of it’s not. the good #vintage music/original-sound-7551589465454627615?refer=embed”>♬ unique sound – Brandon Marlo

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