A lady received her meals delivered by Uber Eats just for it to be ripped away moments later.

In a video with greater than 3.2 million views, Miami-based TikTok creator Dulce Lopez posted doorbell digicam footage displaying a latest Uber Eats order that she by no means acquired.

The clip exhibits the supply driver taking a photograph of the meals to substantiate the drop-off, leaving it on the door for lower than a minute, after which working again to seize it.

“I stopped using Uber Eats because they refused to refund me for this,” Lopez wrote within the video’s caption.

In her description, Lopez mentioned she has since switched to DoorDash after Uber declined to credit score her account.

Are there any penalties for drivers stealing meals?

According to Reddit posts, media reports, and Uber Eats’ own policies, the implications for drivers depend upon the state of affairs. Uber Eats steadily tells clients their meals have been refunded and typically presents credit. But the corporate hardly ever confirms whether or not it removes drivers accused of theft.

In one case reported by the Daily Dot, Uber Eats refunded a buyer’s stolen meal however didn’t reply their query about whether or not the driving force was banned. The outlet famous that utilizing the platform “seems like Uber Eats these days is a Russian roulette.” This raises considerations about how totally drivers are vetted.

The Daily Mail reported a similar case in Australia. In that state of affairs, a buyer mentioned their order from Betty’s Burgers was taken by the driving force.

Complaints in regards to the firm’s customer support and driver accountability are widespread. Some drivers with low satisfaction scores stay lively on the app regardless of repeated offenses, as identified by the Daily Dot. 

Why didn’t Uber Eats credit score Lopez?

In many theft instances, Uber Eats has refunded clients. Lopez’s state of affairs seems totally different. She alleges Uber refused to refund her regardless of video proof of the driving force taking the meals.

Refunds typically come right down to how a buyer’s grievance is reviewed. If Uber Eats doesn’t discover proof compelling or if the account has had a number of prior refund requests, the corporate might deny compensation.

Uber Eats clients supply recommendations

Commenters on Lopez’s submit urged methods to deal with the state of affairs. Some really useful submitting a chargeback along with her bank card firm.

Others inspired her to name the non-emergency police line and report the incident as theft, offering each the video and order particulars. “Watch how quickly Uber will refund,” one wrote.

Several customers mentioned they switched to rivals equivalent to DoorDash after repeated points. One commenter famous Uber Eats refused additional refunds after claiming they’d used “too many,” though the shopper argued lacking drinks and objects had been the corporate’s fault.

AllHipHop has reached out to Uber through e-mail and Lopez through TikTok direct message. We’ll let you already know in the event that they reply. 

@dulceflopez

A lady can’t even end utilizing the lavatory geez! 🙄 This is why I desire DoorDash anyway, Uber eats been appearing up lots recently.

music/Stealthy-mischief-1088178-7008585113958025217?refer=embed”>♬ Stealthy mischief(1088178) – KBYS

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