The web is rarely quick on Frontier Airlines nightmare situations, and this TikTookay creator simply added one other to the checklist. On Sep. 12, Jerrud (@jerrudtoks) went viral after posting a video from the airport gate itself, bulletins blaring within the background, as he defined how he was simply kicked off his flight with out his checked baggage. The video has already pulled in additional than 70,000 views.

Jerrud says the drama began earlier than he even acquired on the aircraft. He’d booked his seat the evening earlier than, however when he went to verify his bag as a result of a promotion that would supply compensation to verify your bag as a substitute of carry-on, Frontier workers informed him one thing wild: He didn’t even have a seat.

“I’m like, wait what are you talking about? I have a seat. I booked this flight,” he defined within the video. “And they’re like yeah, you don’t have a seat. Don’t worry though, the flight won’t be full.”

So, he waited it out whereas the complete aircraft boarded. Finally, a boarding cross in hand, he headed down the jet bridge. His bag was loaded, he discovered his row, after which, there’s a plot twist.

“There’s somebody in my seat. It’s actually a pilot,” Jerrud mentioned. After dialogue with the Frontier workers, they informed him to attend within the again whereas they sorted it out. Another unfortunate passenger who’d been informed the identical factor was additionally standing there. In the tip, that man acquired the seat. However, Jerrud was escorted proper again off the aircraft.

No Flight, No Seat, But a Bag on Board

From there, issues solely acquired worse. 

“I’m like dude, my bag’s on this plane. Like what are you going to do with my bag?” Jerrud informed the gate agent. She tried to intercept it earlier than departure however got here again with the reply no traveler desires to listen to: “They already put it on the plane.”

With no flights till the following day, Jerrud pulled up DOT laws and tried calling customer support. After three dropped calls, he lastly acquired by means of, solely to be informed they’d ship him an e mail. “So yeah, they’re sending me an email, but I don’t know what that means,” he admitted.

He ended the video with a request: “Please like so this post is boosted. Thank you.”

So You Got Bumped…Now What?

Nobody books a flight pondering, “Can’t wait to get kicked off this plane.” But if it occurs, it is advisable know your rights. The Department of Transportation (DOT) requires airways handy you a written discover breaking down what you’re owed whenever you’re involuntarily bumped.

Here’s the fast breakdown of your rights: if the airline will get you to your vacation spot inside an hour of your authentic arrival time, you’re out of luck. There’s no money. 

If it takes 1–2 hours (or as much as 4 hours internationally), they owe you a minimum of 200% of your one-way fare, which is capped at $1,075. 

Miss your vacation spot by greater than 2 hours (4 hours internationally), or they don’t rebook you in any respect? That jumps to 400% of your one-way fare, as much as $2,150.

In different phrases: If they boot you off, don’t simply take the L. Make positive you get the bag, too.

The feedback lit up with individuals who weren’t shocked within the slightest, roasting Frontier’s repute for being something however dependable.

“Frontier is actually what people think Spirit is,” one particular person joked.

“Step one never book with frontier,” one other warned.

Someone else even provided a workaround: “Never call. Message them on Facebook. They always answer, and I have always gotten a refund or voucher when I have had a problem.”

Then an airline worker jumped in to spill some behind-the-scenes tea: “As one of *the luggage people* at my airline, I can definitely get go your bag, and have to do it all the time for standby passengers,” they wrote. “If it was gate checked, it’s probably right at the front of the bin anyway. Super easy! We find it, we scan it off, and walk it up or get it rerouted to your new flight! Those agents were just being lazy [weary face emoji] sorry that happened! Hope you found your bag OK!”

Jerrud didn’t instantly reply to a request for remark. Frontier, nonetheless, did weigh in. A spokesperson informed us, “I’ve confirmed with our Customer Care team that they are making contact with this individual and ensuring the refund process is expedited.”

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