A lady travels to an Airbnb she reserved and finds a collection of safety points, which leaves her stranded in her automobile arguing with buyer assist till previous 4 a.m. Here’s a breakdown of what occurred.

TikTok creator Ashley (@abravesfan27) posted a video about her scenario on Oct. 30. In the video, she is sitting inside her automobile on the telephone with Airbnb. “I would’ve never driven this far, if it wasn’t for the Air Cover Guarantee,” she says. “So you’re telling me that on top of over $3,000 and this house being … the locks not working, the water shut off. You want me to pay more money to Airbnb during the same time frame to book another Airbnb?”

The particular person on the opposite finish of the decision says, “We understand your concern on this one.” Ashley explains that it’s now 4:30 a.m. within the morning, it’s chilly outdoors, and she will’t keep within the Airbnb as a result of it doesn’t have functioning locks. She seems to be requesting Airbnb present alternate lodging, however the agent says he isn’t capable of present direct assist in the mean time.

Is This a $3K Airbnb or a ‘Dystopian Nightmare’?

“I didn’t mishear that, it’s the truth,” Ashley says. “This isn’t like a dystopian nightmare, this is true. You’re just going to send me a link to spend more money on Airbnb? That’s the best you all do? Even though this is all covered under the ‘Air Travel Guarantee’? Why is this situation not covered?”

The customer support agent replies, “We will be helping you find a place you can stay while we are fixing the concern that you have with the original reservation that you had. You need to book this one on your end. We don’t have the option to book this here on our end.”

Ashley asks, “You don’t have the option or you’re not willing to? Because it says it’s covered under the air travel thing.”

The agent says, “I want to help you, however, this is a limitation here on our end.” Ashley asks, “What type of limitation?” The video cuts out as the person is about to reply.

In the caption, Ashley writes, “I tried one time to use Airbnb and never again. Over $3K and the locks didn’t work, the water was shut off, and there were trees blocking the driveway. Their support offered zero assistance. Uhh no. Hotel me until forever.”

Airbnb’s AirCover Protection Service

Ashley is referring to Airbnb’s AirCover safety service, which helps clients within the case of significant questions of safety with the reserved property. According to this assist article, Airbnb will help clients on this scenario to find an identical itemizing “at comparable pricing.” 

Additionally, the corporate says it’s going to provide full or partial refunds within the occasion that there isn’t a equally priced itemizing out there.The coverage is underwritten by Generali journey insurance coverage and generally covers host cancellations earlier than check-in, severe safety points, and false commercial. This shouldn’t be confused with Airbnb’s journey insurance coverage, which covers normal travel-related occurrences. 

Airbnb says that it “may” pay for or contribute to the price of a brand new reservation, nevertheless it additionally provides journey credit in some instances. The rebooking help may vary primarily based on the specifics subject reported and documentation.

In a follow-up video, Ashley reveals viewers a screenshot from a dialog with Airbnb assist throughout which the agent tells her the documentation she offered doesn’t embrace sufficient particulars to show her check-in time or when she notified the host. That’s probably why Airbnb isn’t offering her credit score.

Viewers React to the Woman’s Airbnb ‘Dystopian Nightmare’

In the feedback part, viewers unloaded on the state of Airbnb. Many stated they don’t acknowledge the platform they as soon as knew.

“Airbnb has 100% lost the plot,” wrote one particular person.

“Airbnb is horrible,” stated a second particular person. “Horrible.”

“Airbnb did the same thing to me and I never booked with them again,” wrote a 3rd viewer.

All hip hop contacted Ashley and AirBnB by way of electronic mail for remark.

@abravesfan27 I attempted ONE time to make use of @airbnb NEVER once more. Over 3k and the locks didn’t work, the water was shut off, there have been bushes blocking the driveway. Their assist provided ZERO help. In THIS financial system? Uhh no. Hotel me till without end #airbnbscams #scam #airbnbhost music/original-sound-7566943129459264287?refer=embed”>♬ unique sound – 🥀|Ashley| 🥀

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