The proprietor of an Austin restaurant addresses a grievance video posted by an sad buyer on Facebook. Not solely are his complaints invalid, she stated, however she has the receipts to show it.

TikTok creator Gabriela Bucio (@gabriela.atx) is a restaurateur primarily based in Austin, Texas. In a video posted on Nov. 17, she addressed an incident at her restaurant Gabriela’s South. 

First, Bucio stated that the shopper, who she refers to as “Mr. Roger,” and his occasion arrived on the restaurant an hour previous their 7:15 p.m. reservation. Still, the employees acknowledged that this was a celebration of regulars they usually accommodated them anyway.

Why Did This Gabriela’s South Customer Post to Facebook?

Apparently, the courtesy wasn’t appreciated by Roger, who is called Roger El Versache on Facebook, as a result of Bucio stated he repaid the kindness by complaining concerning the menu, the scale of the cocktails, and the way the meals was ready, although Bucio stated the menu clearly labeled all the pieces.

The story didn’t finish there. Bucio additionally accuses the shopper of mistreating her bartending employees. And then he posted a video detailing his complaints to Facebook.

“Unfortunately, he was rude to our female staff, behavior we do not tolerate and even in his video he made inappropriate and disrespectful comments about them,” she wrote within the video’s caption. “We wish him well and hope he finds a place that better suits his preferences.”

Additionally, Bucio posted screenshots of Facebook messages she stated she acquired from different folks within the occasion who noticed the video and needed to make clear that the whole occasion didn’t share Roger’s opinion.

In one other Facebook publish, Roger addressed the screenshots by saying there was clearly a “Judas” on the dinner desk. In feedback, he additionally claimed that nobody within the occasion advised him straight that he’d crossed a line or requested him to take the video down.

Viewers React to the Gabriela’s South Facebook Dust-Up

In the feedback part, viewers mentioned the person’s grievance video and Bucio’s response.

“Some people don’t have better things to do with their time,” wrote one particular person. “Gabriela’s South is my go-to spot as soon as I’m in Austin.”

A second viewer stated, “I like how calmly you addressed this issue. It goes to show how professional and well-educated you are, Gaby. God bless you and your businesses always.”

Bucio replied, “We tried leaving him a comment and reaching out to him, but something I’ve learned is to never argue with people on their territory.”

However, some commenters validated at the least a part of Roger’s complaints. “I don’t know, girl,” wrote one particular person. “I’ve been to Gabriela’s South and the staff be catching attitude all the time. And they be taking a while to greet us at our table. One time I had the waiter say she forgot and we waited 30 minutes to get water. I do love y’alls drinks though.”

Bucio responded, “And a serious complaint is valid. My video was a reply to his complaints about us not having a reservation and the menu not pointing out the prices of the happy hour. I always take complaints seriously and there are always managers [on-site].”

A Reddit post to r/AustinMeals 4 years in the past options clients discussing the professionals and cons of Gabriela’s South. One particular person wrote, “The food is good, the service is hit or miss, and the music is MUCH too loud during normal eating hours.” A second particular person stated, “Gabriela (the owner) is great. My family loves her style.”

All hip hop contacted Roger El Versache through Instagram direct message for remark. We additionally reached out to Bucio through TikTok direct messages for remark. 

@gabriela.atx

Mr. Roger didn’t have a reservation at Gabriela’s South as a result of the occasion’s reservation was at 7:15 PM they usually arrived greater than an hour late. Even then, we gladly accommodated the whole group as a result of they at all times dine with us, and everybody loved their time apart from him. Unfortunately, he was impolite to our feminine employees, habits we don’t tolerate and even in his video he made inappropriate and disrespectful feedback about them. We want him properly and hope he finds a spot that higher fits his preferences.

music/original-sound-7573798300248230687?refer=embed”>♬ unique sound – Gabriela Bucio

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