This girl says a Honda dealership used its personal components as a substitute of those she provided to repair her car. The web is arguing over whether or not she must be charged.

On Oct. 14, Crissie Clay-Luckey (@crisseyluckey) posted a TikTok recording her interplay with two Bob Boyte Honda workers. According to Clay-Luckey, she was charged for the unsuitable components. The viral video has amassed over 850,000 views. 

Did Honda Dealership Install the Wrong Parts on This Woman’s Car?

In the video, an worker walks towards the lady filming, explaining the state of affairs. “Parts were put on your ticket, they set the parts on the counter, and the technician took the parts,” defined the worker. 

The worker gestured on the a number of empty packing containers she held in her hand. “These were the spark plugs that were put in from Honda,” she continued. “We can give you a refund and then charge you full price.” 

The technician walks out behind the worker to present extra context. “I am so sorry, ma’am, I did not realize that you brought your own stuff,” defined the technician. “I put the Honda ones in there.”

The video’s textual content overlay reads “Honda Dealership Charged Me $159 to Install The WRONG Spark Plugs!”

Honda Customer Goes Into Further Detail on the Situation

Clay-Luckey explains the precise difficulty in additional element within the feedback. “I brought them BETTER plugs than the ones they mistakenly installed from their own stock,” she wrote. “Then they refused to refund me for the error.”

The feedback are divided over the predicament. While many questioned the legality of the dealership supposedly not issuing a refund, others defended the technician as having made an sincere mistake. 

“Wrong spark plugs isn’t the right wording,” wrote one commenter. “I would say, ‘They didn’t install the plugs I supplied.’”

“An honest mistake,” wrote one other. “Easy fix. Just replace the plugs with hers (no warranty on her parts). No harm done. No reason to get upset, lady.”

Can the Honda Dealership Legally Charge Her for the Work?

If Clay-Luckey explicitly declined the dealership’s components, putting in completely different plugs after which billing her anyway might probably violate Missouri’s Merchandising Practices Act. However, it’s necessary to notice that the act bars “deception, fraud, [or] false pretense” in transactions with shoppers. In this case, it seems the dealership made a easy mistake.

All hip hop reached out for an announcement to Clay-Luckey and Bob Boyte Honda through TikTok direct message.

@crissieluckey #RIP OFF CAUGHT RED HANDED!!!! @Bob Boyte Honda music/original-sound-7560984701314288414?refer=embed”>♬ unique sound – CrissieClay-Luckey

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